F.A.Q.

Frequently Asked Questions

We are located in City Gate Plaza next to Razor’s Edge

How do I book a time for Arenas, Birthday Parties, Stations or VR Escape Rooms?

To book birthday parties, please call call us 250-614-1500 or visit our 15th & Central location
To book arenas and stations, please contact us or book online.
To book a VR escape room, please contact us or book online

How early should I show up before my scheduled time?

We recommend (especially your first visit) that you arrive at least 15 minutes in advance. This will give you time to sign the waiver if you haven’t already, review the setup process and even watch other customers!

What if I need to cancel my booking?

No problem! Cancellations made 48 hours in advance, you will receive a full refund. 24 to 48 hours, you will receive 50% refund. Under 24 hours, you will unfortunately not receive any refund.

What if I wear glasses?

If your prescription is less than -3.00 and you can see more than 3 inches away very clearly, you don’t have to wear glasses while playing in virtual reality. If your prescription is more than -3.00 and you can’t see very clearly without glasses, you should wear contacts.

However, if you can’t do either, we can try to fit your glasses into the headset and make the experience as comfortable as possible. If you have large frame glasses (height of more than 2 inches and wider than 6 inches), then you’ll need contacts.

Lastly, the HTC Vive head-mounted display (HMD) features slots to allow the average pair of eyewear to fit inside while using the system. The Vive also features adjustment knobs to configure the focus for each eye independently, and a separate adjustment knob to match the screen separation to that of your eyes.

Are my personal belongings safe while I’m at your facility?

We provide lockers at no charge. Shoe/boot cubbies are open and are not constantly monitored.

What type of footwear do I need?

We ask that you remove your shoes or boots when you come in and don’t forget to wear/bring your socks or indoor shoes!

Is there an age limit?

Virtual Reality is an immersive and stimulating experience and although age recommendations vary from one VR headset to another, we advise users to be at least 7 years of age. All our guests under the age of 13 must be accompanied and supervised by an adult. while any guest under the age of 18 must have an age of majority parent or guardian who will need to sign a waiver on their behalf.

What do I do if I experience motion sickness or unexpected side effect while using the VR equipment?

We ask that you take off the VR headset immediately and inform a staff member.

What about accessibility?

For our games and experiences, most content does require the use of at least one arm/wrist/hand to make selections, but we do have games with low sensory output, and that require little instructions. The most required visually is vision in one eye. Our facility and washrooms are wheelchair friendly.